Privacy policy

Effective Date: 1 April 2026

At Vellé Collective, your privacy and the security of your information are important to us. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, website visitors, and leads.

1. Information We Collect

When you interact with Vellé Collective, we may collect personal information including, but not limited to:

Name and contact details (email, phone number)
Business information (company name, website, services offered)
Payment information (for invoicing and processing)
Communication history (emails, messages, and calls)
Website usage information (via cookies and analytics)

We only collect information that is necessary to provide our services, respond to inquiries, and improve your experience.

2. How We Use Your Information

We use your information to:

Provide and manage our virtual assistant services
Respond to inquiries and requests
Process payments and issue invoices
Maintain records and communicate important updates
Improve our services and website functionality

Your information will never be sold or shared with third parties for marketing purposes.

3. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and collect anonymous data about site visitors. You can manage cookie preferences through your browser settings.

4. Data Security

Vellé Collective takes the security of your information seriously. We implement reasonable technical and organisational measures to protect your data from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no online transmission is completely secure. By using our services and website, you acknowledge and accept this risk.

5. Sharing Your Information

We do not share your personal information with third parties, except in the following situations:

With service providers necessary to deliver our services (e.g., payment processors, scheduling tools)
When required by law or legal process
With your express consent

All third-party service providers we work with are bound to maintain the confidentiality and security of your information.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal information (subject to legal or contractual obligations)
Opt out of marketing communications

To exercise any of these rights, please contact us at: hello@vellecollective.co.za

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, your information will be securely deleted or anonymized.

8. Changes to This Policy

Vellé Collective reserves the right to update this Privacy Policy at any time. We will notify clients of significant changes via email or website notice.