Shipping policy
Effective Date: 1 April 2026
At Vellé Collective, all services are provided digitally and virtually. No physical products are shipped. This policy explains how our virtual services are delivered to clients.
1. Service Delivery
All packages and services are delivered online through email, project management tools, and/or virtual communication platforms agreed upon with the client.
- Clients will receive access to completed tasks, reports, or deliverables digitally.
- Any scheduled meetings, calls, or sessions will be conducted via agreed platforms (Zoom, Google Meet, or other preferred tools).
2. Turnaround Times
Delivery times depend on the scope of the selected package and the complexity of tasks.
- Standard packages (Essential, Signature, Collective) are based on monthly hours agreed upon in your package.
- Turnaround for individual tasks or deliverables will be confirmed at the start of the engagement.
Please note that delays in providing necessary information, access, or approvals may affect delivery times.
3. Modifications to Services
- Any changes to the scope of work must be agreed upon in writing.
- Additional hours or tasks beyond the selected package may incur extra fees.
4. Refunds / Non-Delivery
- All services are digital and commence once payment is received.
- Payments are non-refundable once services have started.
- If you encounter issues with delivery, please contact us at hello@vellecollective.co.za so we can resolve them promptly.
5. Client Responsibilities
Clients are responsible for providing:
- Required login credentials, tools, or software access
- Clear instructions for tasks
- Timely responses for approvals and feedback
Delays in these areas may impact the delivery of services.